Shipping Info
Order Processing Time
All items are made to order. We will send your design proof within 24 hours of purchase. After approval, production takes 3–5 business days depending on product complexity and seasonality. Business days exclude weekends and public holidays (Chinese New Year, National Day, Labor Day).
Shipping Methods & Rates
- Standard Shipping: $9.80 USD, estimated 10–14 business days
- FedEx Express: $19.80 USD, estimated 5–7 business days
- DHL Express: $29.80 USD, estimated 3–5 business days
Note: Estimated shipping times refer to transit only and do not include order processing time.
Free Shipping
We offer free shipping based on your order value (United States & United Kingdom only):
- Standard Shipping: Free for orders over $59 USD
- FedEx Express: Free for orders over $119 USD
- DHL Express: Free for orders over $199 USD
Shipping Regions
We currently ship to the following regions:
- United States
- United Kingdom
We are unable to ship to other regions at this time.
Duties & Taxes
All import duties, VAT, and customs charges are covered by MemoriaStella. Customers will not be charged additional fees upon delivery.
Shipping Timeframes & Delays
Transit times are estimates only. Delays may occur due to customs inspections, weather conditions, or peak holiday seasons. While these are outside our control, we will fully support you in tracking your order and ensuring safe delivery.
Delayed or Lost Packages
If your order is delayed beyond the estimated timeframe, please contact us at support@memoriastella.com. If a package is confirmed lost, we will reship your order at no cost or provide a full refund.
Damage-Free Guarantee
We guarantee safe delivery. If your product arrives damaged during transit, we will send a free replacement at no additional cost.