Custom Pet Crystal Night Light – Keep Their Memory Alive ✨

Preserve Your Pet’s Memory in Crystal Light 💫

 

Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.

Cancelation Policy:

Orders are confirmed for printing 3 hours after they’re placed to ensure the fastest fulfillment. Therefore, your order is only eligible to be canceled and modified within 3 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

 

Refund Policy:

Our goal is to keep customers coming back, not products. We believe a replacement or refund can best resolve any issue you may have, so there’s no need to physically return the item(s) to us. You’re welcome to keep the original items at your discretion.

If the item is defective, damaged/broken, wrong, please contact our Customer Support. You should contact our support team within 30 days of product delivery. If your report exceeds this period, we may not be able to offer our warranty. Therefore, please make sure you unpackage the order immediately upon receipt and contact us. 

 

Claim Procedures

1. Take a photo of the item(s)

We strictly require graphic proof to resolve claims so please make sure you attach at least a well-focused photo of the defective item so we can provide you with a resolution quickly. Claims that are not accompanied by proof will not be reviewed. 

2. Contact us via email (support@memoriastella.com) or fill this form 

Please submit your photo(s) and state clearly whether you wish for a remake or a refund. This will help avoid back and forth communication. 

3. Wait till our support team get back to you within 24 - 48 hours

 

Remake timeline 

Once our support agent confirms a remake is eligible for your claim, please follow the delivery time frame they provide you. As soon as the remake is shipped, you will receive the shipment update via email. That would be the only communication we update you regarding that remake so please follow attentively. 

 

Refund timeline

Once we issue your refund, the amount will be processed to the original payment method you chose to make your purchase. It would take 7-10 business days for the amount to reflect on your bank account so please await. If the amount doesn't return after this period, please contact your issuing bank for more information. 

We won't be able to process both a refund and a remake. You are only eligible for either option at a time. 

For more questions pls check here. You also can contact us if you need any help.