Customized NFC Memorial Photo Frame
Customized NFC Memorial Photo Frame
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30 DAY MONEY-BACK GUARANTEE
Description
Description
Honor Your Beloved Pet with a Unique Memorial
Losing a pet leaves an irreplaceable void. Our Custom Pet Memorial Rotating Photo Frame helps you cherish their memory through a blend of technology and sentimental craftsmanship.
Why Choose This Memorial Frame?
- Personalized Touch: Upload your pet’s photo for a custom-printed frame, paired with optional engraving (e.g., name, dates).
- Interactive NFC Feature: Scan the built-in NFC tag to watch a video tribute—perfect for reliving joyful moments.
- DIY Your Own Memorial Set: Except custom photos, you can choose your pets figurines, a crystal pendant (symbolizing eternal love), and other options add-ons like an electronic candle or fur storage vial.
- Smooth Rotation: Gently turn the frame to display multiple angles or photos (ideal for collage inserts).
- Healing Design: Created to provide comfort with tangible reminders, from the soft-glowing LED candle to the keepsake fur vial.
Ideal Gift for Grieving Pet Owners
A thoughtful sympathy gift for friends or family mourning a dog, cat, or other cherished pet. Each detail—from the rotating display to the NFC video—celebrates their life in a modern, heartfelt way.
Specifications:
- Materials: Wood/acrylic frame, crystal glass pendant
- NFC Compatibility: Works with most smartphones (instructions included)
- Size:
Wood: Frame Size: 13" × 9.45" × 1.57"
Photo Opening: 5.91" × 5.91" (fits 6" square photo)
Brown: Frame Size: 10.28" × 9.49" × 1.57"
Photo Opening: 7.09" × 5.12" (fits 5" × 7" photo)
Preserve Their Legacy Today
Shipping Info
Shipping Info
Order Processing Time
All items are made to order. We will send your design proof within 24 hours of purchase. After approval, production takes 3–5 business days depending on product complexity and seasonality. Business days exclude weekends and public holidays (Chinese New Year, National Day, Labor Day).
Shipping Methods & Rates
- Standard Shipping: $9.80 USD, estimated 10–14 business days
- FedEx Express: $19.80 USD, estimated 5–7 business days
- DHL Express: $29.80 USD, estimated 3–5 business days
Note: Estimated shipping times refer to transit only and do not include order processing time.
Free Shipping
We offer free shipping based on your order value (United States & United Kingdom only):
- Standard Shipping: Free for orders over $59 USD
- FedEx Express: Free for orders over $119 USD
- DHL Express: Free for orders over $199 USD
Shipping Regions
We currently ship to the following regions:
- United States
- United Kingdom
We are unable to ship to other regions at this time.
Duties & Taxes
All import duties, VAT, and customs charges are covered by MemoriaStella. Customers will not be charged additional fees upon delivery.
Shipping Timeframes & Delays
Transit times are estimates only. Delays may occur due to customs inspections, weather conditions, or peak holiday seasons. While these are outside our control, we will fully support you in tracking your order and ensuring safe delivery.
Delayed or Lost Packages
If your order is delayed beyond the estimated timeframe, please contact us at support@memoriastella.com. If a package is confirmed lost, we will reship your order at no cost or provide a full refund.
Damage-Free Guarantee
We guarantee safe delivery. If your product arrives damaged during transit, we will send a free replacement at no additional cost.
Promotional Free Shipping on Specific Products
From time to time, certain products on our website may display a “Free Shipping — limited time” badge. When this badge appears on a product page, the standard shipping fee for that item is waived during the stated promotional period, subject to the terms below.
Key Terms
- Limited-time offer: Valid only for the dates shown on the product page (or while the badge is displayed). We may modify or end a promotion at any time.
- Regions: Unless otherwise stated on the product page, promotional free shipping applies to deliveries to the United States and the United Kingdom only.
- Service level: Applies to our standard shipping service. Expedited services (if selected) will be charged at the normal rate.
- How it shows at checkout: The discount appears as Promotional Free Shipping for the eligible item(s) in your order. If you do not see it applied, please contact us before placing your order.
- Orders with multiple items: The promotion waives shipping for the marked item(s) only. Other items in the same order are charged at the normal rate unless your cart qualifies for our site-wide free shipping threshold.
- Site-wide free shipping threshold: Orders that meet our current threshold (USD $59) receive free standard shipping on the whole order. If the threshold changes, the value shown at checkout will apply.
- Combining promotions: Promotional free shipping on a product cannot be combined with other shipping offers unless explicitly stated.
- Returns & refunds: Shipping fees waived as part of a promotion are not convertible to cash. If a return causes the order to fall below a free-shipping threshold, we may deduct the original shipping cost when issuing a refund. See our Return & Refund Policy for details.
- Errors & updates: If a product was listed with promotional free shipping in error, we will notify you and offer a full cancellation/refund before fulfillment.
Questions? Please contact us at support@memoriastella.com.
Return & Refund
Return & Refund
All MemoriaStella products are custom-made to order. We send a design proof within 24 hours for your approval and then produce your item in 3–5 business days (depending on product complexity and seasonality). Because items are personalized, our policy is stated clearly below.
Quick Facts
- Returns accepted: for both defective and non-defective items
- Product condition: New and slightly used
- Return window: 30 days from delivery
- Return method: By mail (RMA and address provided after you contact us)
- Refund processing time: 7 business days after approval/inspection (banks typically post within 7–10 business days in total)
- Restocking fee: None
- Exchanges: Accepted
What We Accept
We accept returns and exchanges for custom-made items that are New and slightly used within 30 days of delivery, for the reasons below:
- Not as expected — including cases where, after receiving and gently trying/using the product, you decide it does not meet your expectations; accepted so long as the item is New and slightly used and meets the condition below.
- Defective or damaged (including damage in transit).
- Wrong item/specs compared with the approved proof/order.
- Package confirmed lost by the carrier after investigation.
Not eligible: requests caused by incorrect photos/texts/customization supplied by the customer; items that are heavily used, damaged after delivery, altered, or missing essential parts.
How to proceed: If the item is not as expected after receipt or gentle use and you wish to return or exchange it, please contact us within 30 days. We will provide approval and return-by-mail instructions. For non-defective change-of-mind returns, the customer pays return shipping; no restocking fees apply.
Do I Need to Send the Item Back?
- For most quality cases, we usually do not require a physical return after review.
- For non-defective returns, the item must be returned by mail in New and slightly used condition.
- Please do not ship anything back without confirmation. We will provide an RMA and the correct return-by-mail address.
Fees & Responsibility
- No restocking fees.
- Non-defective returns: customer pays return shipping.
- Defective / wrong / damaged: we cover reasonable return shipping or waive the return after review; a free remake is also available if preferred.
Refunds, Exchanges & Remakes
- Refunds: issued within 7 business days after approval and (if required) receipt/inspection. Banks/payment providers typically post funds within a total of 7–10 business days.
- Exchanges / Remakes: available within the same 30-day window and conditions.
- One resolution per claim: choose either a refund, exchange, or remake.
Order Cancellation
- Before proof approval: free modifications or a full refund.
- After approval / production started: cancellation is not possible because the item is already custom-made to your confirmed design. If the quality or outcome is unsatisfactory, you may still request a refund or free remake under this policy.
Delivered but Not Received
If tracking shows Delivered but you did not receive the package, contact us within 30 days. We will assist with a carrier investigation and provide a refund or remake if confirmed lost/ misdelivered.
How to Start a Return
- Take clear photos of the issue or of the item’s condition (for non-defective returns).
- Contact us at support@memoriastella.com or via our Contact Us page.
- We reply within 24–48 hours with your RMA, return address (if needed), and next steps.
Contact
Email: support@memoriastella.com
Form: https://www.memoriastella.com/pages/contact
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Ordered
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24h Image Approve
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Why pet parents choose MemoriaStella
| MemoriaStella | Others | |
|---|---|---|
24-hour proof & unlimited edits |
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Hand-retouched by designer |
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Deep laser engraving—won’t rub off |
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Gift box & Gift card included |
Real Pets,Real Engravings
How it works
Choose & upload
Pick your color, material, then upload your photo(s) and any text/engraving.
Approve your design
Our artists prepare a digital proof within 24 hours.
We craft & deliver
We hand-edit, print/engrave, and assemble your custom piece.
Let customers speak for us
Got this from my friend who just lost her cat. It is awesome.
Great quality and absolutely perfect gift for any pet parent!
A comfort gift for my sister—great quality and photo detail, and it truly brings her peace. Support was helpful with photo/engraving proof, delivery was quick, and the packaging was elegant and ready to give.
Would recommend！
I love mine! I keep it on my bedside and each night it's like I can say goodnight to the spirit of my Fredo. It's a beautiful item in itself, but such a wonderful comfort to me as I continue to grieve. I was treated with such concern during the process of choosing and editing a photo to make sure it was perfect. I highly recommend!
This is the most amazing nightlight! The name engraving on the base is so well done and it looks like an extremely expensive piece. Customer service is also top notch! I highly recommend this company and this adorable item!